Windermere Comfy Range Tight Top Double Mattress

The Windermere Comfy Range Tight Top Double Mattress balances give and support so the surface holds its shape, whether it is going into a main bedroom, a guest room or a rental.

Specification At A Glance

• Product type: Mattress
• Mattress type: Pocket Sprung Memory Foam and Gel
• Size: Double
• Dimensions: 135cm x 190cm x 24cm deep
• Assembly: none required

Comfort And Support

Support is consistent right across the sleeping surface rather than only under the heaviest points, which is what keeps the shape night after night.

On Arrival

No assembly is needed. Unwrap it, allow a few hours for it to settle and breathe, then rotate it every few months to keep the surface even and get the most life out of it.

Delivery

Your delivery date is arranged with you in advance and confirmed before the day. The order is brought to your door. Our delivery team is not able to carry items upstairs or into a room of choice, so please make sure there is clear access on the day.

Before You Order

Please check that doorways, hallways, staircases and lifts on the route are suitable. Measure the narrowest point, including any tight turns on stairs or landings, and allow room to manoeuvre. Then check the finished dimensions above against the space where it will stand, including ceiling height.

Visuals are for guidance only. Exact shades and textures may differ slightly depending on your monitor or display settings.

We offer two types of delivery service:

Standard Delivery – FREE OF CHARGE – 5 to 10 days;

Express Delivery – 3 to 5 days at £35 (max. 4 items).  All additional items will be charged with £11/item.

Exclusions: Please note the delivery charges previously quoted will not cover areas in N. Ireland, Channel Islands, Scottish Highlands and some remote UK postcodes. We do offer delivery services in the above-mentioned areas, however there is a delivery surcharge applied based on the order. Please contact customer service team if you live in these areas before placing an order.

At Loft Home, customer satisfaction is important to us. Please read our return policy carefully before placing your order, as certain items have specific return conditions

Bespoke / Made-to-Order Items

Bespoke or made-to-order items are produced specifically for you and are subject to the following terms:

• Change of mind returns are not accepted for bespoke items
• Returns are only accepted in case of damage or manufacturing fault
• Any damage must be reported within 2 days of delivery
• Claims reported after this period may not be accepted

Damaged Items

If your item arrives damaged:

• Notify us within 48 hours (2 days) of receiving the delivery
• Please provide clear photographs of:
• The damaged item
• External and internal packaging
• Once verified, we will arrange a return or replacement as applicable

Return Window

• Eligible returns must be requested within 14 days of delivery
• Items must be:
• Unused
• In original condition
• In original packaging

Return Costs

• Return shipping costs are the responsibility of the customer
• Original delivery charges are non-refundable
• We recommend using a tracked and insured service for returns

Refund Process

• Refunds are processed after the returned item has been inspected
• Approved refunds will be issued to the original payment method
• Please allow 5–7 working days for the refund to reflect in your account

Legal Compliance

This policy complies with UK consumer law, including the Consumer Contracts Regulations and the Consumer Rights Act 2015, and does not affect your statutory rights.

For further guidance, we recommend contacting the Citizens Advice Bureau or Trading Standards.

We hope this policy clearly explains your rights when shopping with Loft Home. If you have any questions or need assistance, please don’t hesitate to contact our customer support team — we’re always here to help.

Thank you for choosing Loft Home.

Need Help?

For return requests or queries, please contact Loft Home Customer Support with your order number and details of the issue.