Frequently Asked Questions

You can order directly through our website by browsing products, selecting size/colour options, and adding them to your cart. Proceed to checkout and follow the prompts to complete payment.

Yes! If you need help placing an order, you can call our customer support team who can assist you step by step.

We accept all major debit and credit cards, PayPal, and various secure payment solutions available at checkout. All transactions are encrypted for your safety.

Yes — we use secure payment gateways that meet UK industry standards for data protection and encryption.

We sometimes offer finance options (subject to status and eligibility) for qualifying purchases. Contact our team for the latest plans and terms.

Delivery times vary depending on product and stock status. Most items dispatch within 3–7 working days, and you’ll receive tracking information once your order is on the way.

Yes — we deliver to most UK mainland addresses. (Certain remote areas or offshore postcodes may take longer or incur additional charges.

Our standard delivery includes doorstep delivery. Premium delivery services — including unpacking and placing items in-room — may be available for larger products.

Delivery days are mostly Monday to Saturday, with times confirmed closer to delivery day via SMS/email.

We aim to be flexible. Changes can usually be made if the order hasn’t already begun dispatch. Please contact us as soon as possible to make adjustments.

Many smaller items arrive fully assembled. Larger items (beds, wardrobes, dining tables) usually require minimal assembly, and instructions are included.

Measure the available space (height, width, depth) and compare it to the product dimensions listed on the product page. Always allow a little extra room for ease of movement.

If you’re not completely satisfied, you may return your order within 30 days of delivery (conditions apply). The item must be unused, in original packaging, and in resalable condition.

Return costs are the responsibility of the customer unless the item is defective or incorrectly supplied. Check our Returns Page for details on how to book a collection.

Once we receive and inspect your return, refunds to your original payment method typically take 3–7 working days.

Yes — all products come with a standard manufacturer warranty that covers material and workmanship faults from the date of delivery.

Warranty lengths vary by category — generally 1 to 3 years for furniture frames and mechanisms. Full details are provided with your product.

No — you can checkout as a guest. However, creating an account lets you track orders, save addresses, and manage returns more easily.

Yes — once your order is dispatched, you’ll receive a tracking link via SMS or email.

Our team stands by you even after you receive your furniture. Contact us for support with assembly, warranty queries, or any follow-ups.

Yes — promotions (Black Friday, Clearance, Seasonal Sales) may include a variety of products. Sale items are subject to specific T&Cs.

Yes — unless otherwise stated, sale items can be returned under the standard returns policy.