At Loft Home, we aim to ensure a smooth and transparent shopping experience. Returns are accepted within 14 days of delivery for eligible items. All returned products must be unused, in original condition, and in original packaging. For bespoke or made-to-order items, returns are not accepted for change of mind. These items can only be returned if they arrive damaged or faulty, and any issues must be reported within 48 hours (2 days) of delivery with clear photographic evidence. If your item is damaged in transit, please contact us promptly so we can assist with a resolution, including replacement or refund where applicable. Please note, return shipping costs are the responsibility of the customer, and original delivery charges are non-refundable. This policy complies with UK consumer law and does not affect your statutory rights. For assistance, please contact our customer support team.

At Loft Home, we offer Free UK Delivery – Fast, Secure & Hassle-Free on all orders. Delivery times may vary depending on the product type and availability. In-stock items are typically dispatched within 1–3 working days, with delivery estimated within 3–7 working days. For bespoke or made-to-order items, delivery may take longer, and estimated lead times will be shown at checkout or on the product page. Once your order is dispatched, you will receive a confirmation email with tracking details where available. Larger furniture items may be delivered via a specialist courier, and you may be contacted to arrange a suitable delivery date. Please ensure all delivery details are accurate at checkout. Loft Home is not responsible for delays caused by incorrect information or unforeseen courier issues. For any delivery queries, our customer support team is always here to assist.